FAQs

Q?

Carpet Care

A.

Carpet Care

General Rules for Spot Removal

  • Soak up liquids with white kitchen roll, tissues, toilet roll or clean cloth
  • Scoop up or scrape off solids
  • Try to identify unknown spots prior to treatment – if unsure, use solvent first
  • Always work from the edge of the spot inwards
  • BLOT, do NOT rub
  • Use small quantities of spot remover at a time, applied to a cloth, NOT directly to the spot; work into the spot with a small, soft brush or sponge
  • Take care with applying solvents to bitumen-backed carpet tiles
  • When using solvents always ensure there is plenty of fresh air ventilation
  • Always thoroughly rinse out water-based spotters with clean water
  • Dry the spot, if possible, with a hair dryer

care-picTreatments

  1. Blot with white kitchen roll or paper tissues
  2. Vacuum clean
  3. Cold water
  4. Warm water
  5. WOOLSAFE-approved carpet shampoo solution (diluted)
  6. WOOLSAFE-approved spot remover for water-based stains
  7. WOOLSAFE-approved spot remover for greasy/oily stains
  8. Absorbent paper or paper tissue and hot iron
  9. Chewing gum remover (solvent or freeze type)
  10. Nail varnish remover or acetone
  11. White spirit or turpentine substitute
  12. Surgical spirit (ethyl alcohol or ethanol)
  13. Rub with a coin
  14. Rub gently with coarse sand paper
  15. WOOLSAFE-approved disinfectant or deodorizer
  16. Rust remover
  17. Carpet re-colouring kit (Treatments used by professional carpet cleaners

Q?

Do you do commercial work?

A.

Yes. We are pleased to work in all aspects of the Islands commercial work from schools, colleges, retail stores, shopping centers, convenience stores, banks, shipping, fast food, restaurants, healthcare as well as the Islands Airport and Seaterminal.

Q?

How do I select the right Carpet for me?

A.

The best way is to book a measure with one of our estimators so we can discuss your options at your property and wether any seams are will be required. we can then give you some suggestions before visiting the store to make your selection.

Q?

Will you be able to offer guidance and advice?

A.

Please do not hesitate to speak to our team whether it be in the shop or on site so we can provide you with the best options.

 

Q?

What other flooring types could I buy from Osborns?

A.

  • Carpet. We offer all types of carpet from mats through to bespoke fully fitted hand woven silk installations with borders and inlays.
  • Luxury Vinyl Tiles. Amtico, Victoria Luxury Flooring, Karndean & Moduleo
  • Vinyl. Available in sheet and tile form this product as evolved totally in recent years. They now provide designs inspired by natural materials such as wood and stone as well as modern textile effects.
  •  Natural. If its texture you require look out for our Seagrass, Coir, Sisal, Wool and Jute ranges that can make a wonderful feature of any stair case or room.
  • Wood Flooring. Quality wood flooring in all styles and finishes.
  • Laminate. With style, quality and value for every room.
  • Rugs. Large Collection of traditional and modern rugs in both wool and man made yarns available from stock.
  • Mats And Matting. Washable mats in a large selection of colours and sizes or matting from the roll inour three most popular ranges.
  • Carpet Tiles. Mostly used in our commercial projects such as the airport and larger offices/ banks etc, but also used for domestic kitchens.
  • Flotex is a unique hybrid product that brings you all the warmth associated with a carpet, while remaining as cleanable as a hard floor. 100% waterproof and hygenic, everyday splashes and spills can easily be cleaned up, leaving your Flotex looking like new. Perfect for kitchens and bathrooms. We have also installed Flotex in some of the Islands largest schools. 

Q?

What are the different types of Carpet?

A.

Carpet Types

TUFTED
With advances in manufacturing technology, 95% of all carpet produced today is tufted. It takes about an hour to make a roll of carpet that might take eight hours to weave. To make tufted carpet, hundreds of yarn-threaded needles are pushed through the primary backing fabric to form loops or tufts, which may be left as is or cut.
A heavy adhesive coating is applied to hold the tufts in place and a secondary backing is usually glued on for strength and stability. A wide variety of styles and textures can then be created using various techniques.

WOVEN
Woven carpet may be in a tiny minority of today’s production but still produces some of the finest carpets which are used for prestigious installations.

Axminster - The pile of the carpet is inserted into the backing as it is woven and cut to length, creating U-shaped tufts to give a velvety surface. The process locks in the fibre to create a carpet of high durability and performance retention as well as a luxury feel. The process allows for intricate designs and colours to be used – although modern trends mean that the traditional patterned axminster has given way to current fashion trends for plain carpets.

Wilton - Wilton woven carpets are produced in a similar way to axminsters – the principal difference being that a continuous fibre is woven all the way through. The carpet can be sheared to create a range of cut and loop textured effects. The result is a high quality carpet of unrivalled durability.

Flat weave - Manufactured in the same way as wilton, flat weave is a loop pile which allows the yarn to be woven across a wider area to created a flatter, more textured effect.

Needlefelt - These carpets are produced by intermingling and felting individual synthetic fibres using barbed and forked needles forming sn extremely durable carpet. These carpet ranges are normally made for the contract market such as Hotels, Schools, offices etc where there is a lot of foot traffic.

pile-carpet-types

Q?

Can I see samples if I book an appointment to visit the showroom?

A.

Certainly. Colours can often look differnt on site to our showroom, also people taking a book regularly choose a colour they hadn’t contemplated before taking the samples. We can then arrange a measure to go give you an estimate and collect the samples at the same time.